Compass · Strategic HR + Operations Support

Monthly retainer

Reserved hours, clear pricing

10 hours / month

$600

per month

A steady lane of support for one focused area of the business.

20 hours / month

$1,200

per month

Broader coverage across HR administration and operations.

Approved additional time is billed at $75/hour. Unused hours expire at month end and do not roll over.

Typical inclusions

Light HR administration and people support
SOP creation and workflow improvement
Document preparation and contract support
Knowledge management and systems organization
CRM organization and maintenance
Research, recommendations, and light project support

Outside the scope

Employee onboarding or offboarding
Full HR department ownership
Payroll processing
Legal, compliance, or employee relations matters

The client retains responsibility for business decisions, employment decisions, and departmental leadership.

How the retainer works

Simple terms, no surprises

Getting started

50% of the first monthly retainer is due within three calendar days after signing, before work begins. The remaining 50% is due on an agreed date before the first service month ends. After the first month, payments split evenly between the 1st and the 15th.

Three-month partnership

The first partnership lasts three months so both sides can assess fit. It does not automatically renew. Continuing means a new written 12- or 24-month agreement, handled directly with SHONNERI.

Your dashboard

Every client gets a dashboard showing requests, progress, hours used and remaining, shared resources, and billing records. You receive a notice around 80% capacity usage, and work pauses at 100% unless additional time is approved in writing.

Working hours

Requests come through text or email and are generally acknowledged within 12 business hours. No calls after 6 p.m. Eastern. Services do not include 24/7, on-call, or emergency coverage.